While technology plays a very important part of the solutions in our industry, we must also recognize that technology is only as good as it is effective for keeping the human part of our business human. That is why our solutions are a blend of machine precision powered by the limitless bounds of human touch.

CLEAR Voice™ is the industry leading standard for the assessment and improvement of communication clarity. It is a voice audition and perception diagnostic instrument with the power to change how your customers "see" your agents.

The Quality3 approach to learning has been forged in over two decades of experience in changing performance through skills and knowledge building programs.

Whether your customer support centers are offshore or onshore you have probably encountered customer feedback that is not overly enthusiastic about the “congeniality” or “speaking skills” of your agents. If that is the case now, or you don’t want that problem in the future, this holistic approach is the answer. It features a robust voice audition system, a dynamic training approach, and a follow on methodology to keep you at peak clarity.

Our system is an innovative and proprietary method for assessing agent-customer interactions which can’t be performed by machines alone. This approach produces highly actionable information to keep your interactions at the industry best.

Pathfinder

Our unique solution triangulates the results of a multi-dimensional, operational analysis to establish your current performance “location.” We then compare your current location to your desired location and map your path to higher achievement.

Six Sigma is a powerful set of statistical analysis methods, root cause analysis tools, and business improvement methodologies that when correctly applied yields dramatic gains in customer satisfaction, employee productivity, and operational cost reduction.